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Delivery, Returns & Refunds

Delivery times

Test kits and prescription medicines are sent via Royal Mail First Class post and should arrive within 2-3 business days. We will send you an SMS to confirm that your order has been dispatched. If your kit has not arrived 3 business days after you’ve received this SMS, please contact us at info@fettle.health

COVID-19 Update

First Class Royal Mail deliveries are being delayed due to the impact of Covid-19. Please do not reorder - we are unable to accept a new order while another is in process. Please allow up to 7 days for your delivery. We apologise in advance for any delays in the delivery of your test kit.

Unfortunately we are unable to provide delivery updates.

Returns

We want you to have a great experience when using our services but we understand that sometimes you might need to review or cancel an order.

To cancel an order, please follow the instructions below.

Test kits

You can cancel an STI test kit order at any time prior to your kit being dispatched (you will receive an SMS from Fettle confirming dispatch).

If your test kit has been dispatched and you wish to cancel your order, you must return the test to us in its original and unopened packaging within 14 days. Please write ‘RETURN TO SENDER’ on the outside of the unopened package and place it in any postbox. We will refund you within 5-7 days of receiving the returned test kit.

We will refund you using the same payment method you used to pay for your test kit.

If you have used your test kit and/or returned your samples to our lab, we are unable to refund.

To cancel an STI test kit order contact us on info@fettle.health or via SMS on 07860 041233.

If you have ordered the wrong test kit, please contact us to cancel your order before placing a new order.

Prescription medicines

You can cancel a contraception or treatment order at any time prior to the product being dispatched (you will receive an SMS from Fettle confirming dispatch).

We will refund you using the same payment method you used to pay for your product.

Unfortunately, we do not accept returns for prescription medicines, unless they are damaged. To cancel a prescription medicine order contact us on info@fettle.health or via SMS on 07860 041233.

On accepting your order, we reserve the right to notify you at any time before delivery that the product is no longer available.

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