Your sexual health, your way

About us

Our mission

We want to improve sexual and reproductive health. We do this by making it easy to access safe, user-centred, truly holistic and effective care.

Fettle is delivered by SH:24

A community interest company that provides digital health services in the UK, Europe and Africa.

Since 2014, we’ve built up a team of clinicians, designers, developers and academics. We’ve combined a great user experience with the highest quality of care. That’s why we’re the UK’s leading provider of online sexual health services.

Working with the NHS

We work alongside NHS clinics to deliver STI testing, treatment, contraception and specialist clinical support, free at the point of care. These services are paid for by public health funding. Local decision-makers choose which services to offer people in their area.

Find out what services are available in your area at sh24.org.uk.

Why we created Fettle

We know that you can’t always get the free service you want in your area. So we created Fettle.

It’s a simple, affordable option for people who want STI testing, treatment, contraception and advice on their own terms. And to top it off, we invest Fettle’s resources into improving free, public health services around the world.

We’re here if you need us

Fettle is delivered by experts and managed by you. With helpful information and easy ordering, we put your sexual health in your hands.

If you have a question or need some help, book a consultation. Talk or text, it’s up to you. If you don’t need advice, you can choose and order by yourself.

We're experts

We’re the UK’s leading provider of online sexual health services.

Our clinical team is led by Dr Paula Baraitser, a consultant in sexual health at King’s College Hospital and trustee of the UK Faculty of Sexual and Reproductive Health.

Dr Paula is supported by specialist sexual health nurses, administrators and public health doctors. Our clinical team is on hand when you need advice, support or reassurance.

They can help with:

• taking your samples at home for STI testing

• getting treatment for STIs

• understanding your test results

• helping you feel confident about your sexual health

• finding contraception that suits you.

We look after your data

Our services are always confidential. Your safety, security and privacy are very important to us. We’ve designed every part of Fettle to protect your information.

• we deliver your products discreetly - we never put our logo on the package. It should fit through your letterbox and doesn’t have to be signed for.

• we protect your identifiable personal information - you’ll see a QR code on our test kits. This is an anonymised coding system. Your name won’t appear on your samples. Our labs will never see your personal information. Only our trained staff and pharmacy can connect you to your prescriptions, results, orders and queries.

• our consultations are confidential - you can talk to us about anything to do with your sexual health. We will not share your information with your GP or other health professionals without your consent unless we believe you or someone else is at risk of serious harm, in a case like this, we would always try to tell you first.

We have high standards

We're regulated by the Care Quality Commission (1-2519508791) and have to meet their standards for the services we offer. The Care Quality Commission (CQC) is an independent health and social care regulator. They make sure health and social care services give people safe, effective, compassionate, high quality care.

In our most recent inspection report on 13th May 2022, the CQC rated SH:24 as Outstanding.

Tell the CQC what you think about us at any time using the CQC feedback form. Search for ‘SH24’ when asked to name the service.

We want to hear from you

We spend a lot of time talking to people who use our services. We want you to feel confident about managing your sexual health, your way. But we’re only experts if we understand what you need.

Tell us about your experience at info@fettle.health.