Changes to our service over the festive period

Our online service will continue to be available 24/7. Our teams will have reduced availability for sharing results, diagnosing, prescribing emergency contraception and offering advice.

Communication may be slower than usual over the holiday period. Please bear with us, we will get back to you.

We expect delays to Royal Mail in the lead up to and during the festive period. This can affect our delivery times for all services.

Emergency contraception

• Orders will close at 1pm on 18 December 2024 and reopen at 9am on 2 January 2025

• If you need emergency contraception during this time, go to your local clinic or walk-in centre, pharmacy or your GP.

Other contraception

• Our website will stay open and you’ll be able to order contraception throughout the festive period

• Our last prescriptions before Christmas will be done on 24 December 2024

• Orders will be fulfilled between Christmas and New Year and dispatched on 27, 30 and 31 December 2024

STI test kits

• Last dispatch before Christmas is on Friday 20 December 2024 

• Orders will be fulfilled between Christmas and New Year and dispatched between 27 to 29 December 2024

STI test results

• Due to the reduced availability of our clinical team, we will not be sending test results from 23 to 26 December 2024 or from 30 December 2024 - 1 January 2025

• If you need support, our clinical team will be checking our text message inbox. Please bear with us, we will get back to you

• If you are experiencing painful symptoms or are worried about side effects, call NHS 111

Chlamydia treatment

• Our website will stay open and you’ll be able to order treatment through the festive period

• Our last prescriptions before Christmas will be done on 24 December 2024

• Orders will be fulfilled between Christmas and New Year and dispatched on 27, 30 and 31 December 2024