Privacy and security
Can I ask to be forgotten?
If you have ordered from us, we cannot always erase all the information we have about you.
The information you give when you order is considered part of your SH:24 medical record. Legally we have to keep a medical record for a certain amount of time. So we cannot erase this information.
Is the service confidential?
We respect your right to confidentiality and medical privacy. You can read more about this in our terms and conditions and check our privacy policy for information on how we handle your personal data.
The information we have about you is kept separate from your main medical record. We will never share information with your GP without your permission, unless there's a legal reason why we must do so.
How secure is the website?
We use encryption to protect all your data. And it’s all kept securely on a certified network connected to the Health and Social Care Network.
No website can guarantee 100% security. But we can guarantee that we work to some of the highest security and privacy standards in the UK.
