What does it mean when you get the text "Your information is being reviewed"?

This text means that your personal and clinical information are being looked at by our clinical team to ensure that you receive a kit or service that is appropriate for your circumstances.

It is often sent out if a second kit is ordered within a relatively short time frame and is intended to assure you that your order is in the system and is being processed.

Helen Burkitt, Senior Sexual Health Nurse at SH:24
Written by Helen Burkitt. Senior Sexual Health and Contraception Nurse

Last updated at: 10 March 2022