Royal Mail strikes

Delivery times: Royal Mail industrial action and strikes could affect our delivery times.

Royal Mail strike action planned throughout November and December might affect our delivery times.

Parts of the Royal Mail service are planning strike action at different times in the coming months. This may cause delays in:

  • delivering your test kit, treatment or contraception order

  • sending your test samples back to our lab and getting test results

We’re working hard to maintain our service and get you what you need when you need it.

  • Our online service and text messaging will stay available 24/7.

  • Over the strike dates, we will be using different courier services to reduce delays and disruption.

  • We’ll text you when we dispatch your order, but it might take a little longer than usual to arrive.

  • All medication and contraception orders will be sent by a tracked delivery service, so you can see how your delivery is doing.

Too worried to wait?

If you want to avoid any issues with deliveries, we recommend that you go to your local clinic or pharmacy, your GP or A&E department.

If you are experiencing painful symptoms or are worried about side effects please call NHS 111 or visit 111.nhs.uk

Emergency contraception

During the strikes, we can not be certain when emergency contraception orders will reach you. As emergency contraception is time sensitive and more effective the sooner you take it, you might find it quicker and easier to find a clinic or pharmacy where you can pick up free contraception. Find your nearest free contraception service.

Alternatively, you can buy emergency contraception over the counter at most pharmacies, including Boots and Superdrug.

Strike dates

There are 4 days of widespread strikes planned in November. And smaller groups are planning strike action on various dates that will cause disruption to deliveries. 

These dates may change. Check the Royal Mail website for the latest updates.

If you need emergency contraception, go to your local clinic or pharmacy, your GP or A&E department.

If you are experiencing painful symptoms or are concerned about side effects please call NHS 111.